Making a complaint

 

Table Tennis Wales is responsible for setting and maintaining the standards of service delivery to our members and stakeholders and is committed to dealing with any complaint equitably, comprehensively and in a timely manner.

If a member finds that they are dissatisfied with an action or decision made by Table Tennis Wales staff/volunteers we would encourage them to register a complaint by telephone, email or a letter to the Chief Executive Officer or Chair.

Email: chair@tabletennis.wales  Rhian.pearce@tabletennis.wales

Post: Table Tennis Wales, Sport Wales National Centre, Sophia Gardens, Cardiff, CF11 9SW

Telephone: 029 20 334999

If the nature of the complaint is regarding safeguarding then please contact the National Safeguarding Officer on:

Email: safeguarding@tabletennis.wales

Post: Table Tennis Wales, Sport Wales National Centre, Sophia Gardens, Cardiff, CF11 9SW

Telephone: 029 20 334999

Managing complaints

All complaints received are taken very seriously and will be dealt with as quickly as possible. An initial response will be provided within 7 days other than in exceptional circumstances.

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